Sellers Terms of Sale

  1. Introduction to Artscapy

    Welcome to the Artscapy Marketplace (the “Marketplace”). These Sellers Terms and Conditions of Sale ("Terms") are an agreement between you, a collector looking to sell artwork on our Marketplace ("you", "your" or the “Seller”) and Artscapy ("Artscapy" or "we" or "our" or "us") that governs your access to and use of our Marketplace, products, and services (collectively, "Services") for the purpose of selling artwork. By accessing or using our Services in any way, you agree to these Terms. If you do not agree to these Terms, you are not permitted to access or use our Services. Please read these Terms carefully, and feel free to contact us if you have any questions.

  2. Conditions
    1. These Terms (as well as our Website Terms of Use and our Privacy Policy apply to the use of the Artscapy Marketplace for you, the Seller of artwork, and prevail over any other agreement, documentation or communication whatsoever between us and can only be varied if agreed between us in writing.
    2. By using the Services in any manner, you also accept our Website Terms of Use which governs your access to and use of the Services and our Privacy Policy, which describes our practices for the collection and use of your information.
    3. If you are using the Services on behalf of a company, organization or other legal entity, you represent and warrant that you are authorised to bind that entity to these Terms, in which case the terms “you” and “your” in these Terms will refer to that entity. In these Terms, “on the Services” means on the Artscapy website and/or (as applicable) on any Artscapy application that you may use.
    4. From time to time we may change these Terms and it is your responsibility to check the Terms, which apply as at the time of your order.
  3. Acceptance of Sellers and Artwork
    1. Any artwork which you wish to offer for sale is submitted to us subject to our approval.
    2. We reserve the right to accept, decline or remove any Seller, artwork, or any application made to us without explanation
    3. You must be aged 18 or over to sell artwork on the Marketplace.
    4. Artscapy currently does not permit Artists to sell their own artworks directly to users and members of Artscapy. Artists may sell their artworks through their representation, either Gallery or Studio.
    5. Artwork is offered for sale on the basis that:
      • (a) You confirm you are legally able to comply with these terms and conditions and sell such artwork, and that artwork does not breach any copyright, intellectual property rights or the rights of any third party, whatsoever in nature, and the artwork or sale are not contrary to any law.
      • (b) Where applicable, you are legally required to supply a Certificate of Authenticity for each piece of artwork you offer for sale on or via the Website and agree to include it with the artwork.
      • (c) You are solely responsible for any artwork that you provide and/or sell and that we have no liability in this regard to any user buying artwork from you or any other party.
      • (d) You operate a business, which is registered in the same country as your business address and comply with all the law and regulations which apply to that business.
      • (e) You understand that we operate an online Marketplace and as such are not a party to any sale but merely facilitate sales on behalf of both Sellers and buyers, using the Website.
      • (f) You will ensure that anything you do will not incur any liability for us and you will not cause us to breach any law, statute or regulation and will, in any event, completely indemnify us against any claim or action whatsoever including, but not limited to, any losses or expenses incurred whatsoever, resulting from your breach of these Terms.
    6. Whilst our Buyers Terms and Conditions of Sale clarify that buyers are ultimately responsible for any additional charges, including any taxes and duties which may be payable, you agree to take any available steps which minimise those additional charges and duties, provided always that you comply with the law which applies to the individual buyer and their order. This will include, as applicable to your business and the individual buyer and their order:
      • (a) Holding valid and current registration, required in country that your business is based and for the buyer’s final delivery address, to enable you to complete and deliver the buyer’s order. For example, Economic Operator Registration and Identification (EORI) number.
      • (b) Registering for and using any applicable schemes which reduce any VAT and/ or customs or other duties payable.
      • (c) Properly and fully completing relevant processes and/or documents (whether online or otherwise) to reasonably reduce or Zero-rate VAT or assisting a buyer to reclaim any VAT which they have already paid.
      • (d) Properly and fully completing relevant customs forms and declarations and any other relevant processes and/or documents (whether online or otherwise).
    7. For the purposes of AML monitoring, Artscapy will monitor and surveil the artwork pricing that is proposed by sellers. Artscapy reserves the discretion to assess the pricing against other market indications of value, including but not limited to, auction results and other known sales records of similar artworks. Should pricing deviate by more than 20% either above or below the assessed market value, Artscapy may flag the pricing as a potential warning for suspicious behaviour under our AML monitoring work.
    8. Artwork must not be offered for sale anywhere else at a price lower than the sale price agreed by you and displayed on the Website – by this we mean the price you set, excluding any discounts. For the avoidance of any doubt, where you offer the same artwork for sale with other websites, we accept that those websites may from time to time make offers (such as a discount for new buyers) which may mean that the price of your artwork with those discounts is lower than the sale price on our website.
    9. You must provide what we deem to be adequate information about you, your business, necessary financial information and the artwork.
    10. You must provide clear images of the artwork. This must include at least one clear front shot, one side shot and a close up of the Artist signature. These must be cropped with no surrounding background.
    11. You understand that you are ultimately solely responsible in relation to all sales and transactions carried out on or as a result of the Website and that you must:
      • (a) Acknowledge receipt of any communications, including any order from us, within 1 working day;
      • (b) Fulfil and dispatch any orders and/or provide any services as agreed with the buyer; and
      • (c) You agree to make a Commission payment for our intermediation services which will be deducted by us automatically from payments made for orders.
    12. You are not registered for VAT or any other applicable government taxes unless you notify us otherwise by email to We will require you to supply evidence of applicable VAT or other status together with any relevant number/unique identifier. It is also your responsibility to ensure that such records are kept up to date so that, for example, VAT is not charged should you de-register for VAT.
    13. Unless these Terms specifically state otherwise, all communication from us or any buyer should be via the Marketplace messaging function available on the Website via your dashboard.
    14. You must not communicate directly with buyers or prospective buyers other than responding to communication on the Website, to despatch artwork or as we otherwise direct and agree in writing. This includes not placing any advertising and/or promotional information in with packages when you send artwork to buyers.
    15. Otherwise, you will assist with and provide full customer services to all buyers and deal with consumer cancellations, complaints, returns and any other issues which may occur with any sale of artwork or through our Website, taking into account any legislation and within our terms and conditions and policies and any legal rights which an individual buyer may be entitled to rely on, for example, cancellation rights.
    16. All images and information which you supply to us must be accurate and up to date and in the format we require.
    17. We reserve the right to edit any artwork/information supplied without notification.
    18. You will inform us by email to at least 7 days in advance of:
      • (a) Any changes to your information; and
      • (b) When any artwork is no longer available for sale; and
      • (c) Any periods when you will be unable to fulfil your obligations to supply.
    19. When you provide us with images and/or information about artwork, the original ownership rights remain. You do specifically agree that we have a non-exclusive, worldwide, and payment and royalty-free sub-licensable licence for the whole of any period to display the images and/or information and to edit, modify, adapt, translate, exhibit, publish, transmit, participate in the transfer of, reproduce, create derivative works from, distribute, perform, display, and otherwise use your images and/or information or any part thereof as necessary, solely for the purposes of displaying artwork, providing you with services and operating the Website. Unless otherwise agreed in writing, this licence will be terminated when the images and/or information is entirely deleted from the Website.
    20. Although you retain ownership of any images of artwork which you upload or provide to us, you specifically provide your express permission to us and any users of the Services to use those images of artwork on social media for promotional purposes, for example, to share an image which they like on Facebook and Twitter.
    21. We may ask you to assist with marketing your artwork and the website. For example we may ask you to write a blog or provide professional advice.
    22. You will ensure that your obligations under these Terms shall be placed in priority to any other obligations and will be carried out in a professional manner with reasonable care and skill.
    23. You understand that this is not an exclusive agreement and that you are not entitled to any rights or benefits whatsoever that employees may have and that at all times you will keep us indemnified against all actions, claims, demands, assessments, liability, costs and expenses arising in respect of any allegation of employment.
    24. You are responsible for any registration, completion of any forms and documentation and the payment of any tax and national insurance contributions and any similar Government or properly imposed liabilities which may be payable as a result of any payments made to you by us or via or because of the Website. You will provide evidence of self-employed status or limited company incorporation to us as we may request from time to time.
    25. Artscapy facilitates due diligence on assessing the authenticity of artworks for sale, but does not assume liability for guaranteeing the authenticity of the artwork
    26. Artwork sold on Artscapy, whether by individual or professional Sellers, are sold 'as-is', with the condition descriptions as advertised by the Seller. Professional Sellers (galleries, auction houses, dealers etc.) may have their separate conditions of sale and when agreeing to purchase artworks from such sources, those conditions of sale shall apply.
    27. Sellers upload information about their artwork and we rely on this together with any images they upload. We make every effort to ensure that anything displayed on our Website, including any content or any email or information sent to you, is displayed as accurately as possible in accordance with the Seller’s upload but we cannot be responsible for variations. What you see (particularly in so far as colours and shapes are concerned) depends on your monitor and settings and we cannot guarantee that this will be accurate or to scale.
    28. What art we present at Artscsapy: Our focus is on contemporary art of high quality, primarily from 2000 onward, with a limited selection of art and artworks from a time period preceding this. We focus on high-quality fine art made by renowned artists with reputable artistic track records, that can be verified as authentic. The artworks must be unique or limited editions. Regardless of the time period of production, we do not feature open editions, offset lithographs, wearables, posters, toys, and other collectibles.
  4. The Marketplace
    1. Artscapy utilises an online Marketplace, we bring together art institutions, galleries, museums, auction houses, dealers and collectors who buy and sell unique artwork, using the Website, which is owned and operated by us, Artscapy Limited.
    2. All property in the Marketplace is offered for sale and sold directly from the Seller to the buyer.
    3. We may facilitate the communication and purchase process between buyers and sellers in connection with some property, which falls under our dedicated services for Art Advisory. When artworks are consigned to Artscapy to buy or sell, we may act as the agent for those artworks during the consignment period. However, Artscapy shall not generally be construed to act as the agent of every buyer and every seller.
    4. If you are using the Marketplace on behalf of a company, organization or other legal entity, you represent and warrant that you are authorised to bind that entity to these Conditions, in which case the terms “you” and “your” in these Conditions will refer to that entity.
    5. At our discretion, we may review behaviour and messages where we believe Sellers have attempted to circumvent the Marketplace for completing the sales transactions for the purpose of avoiding to pay commission charges. Artscapy maintains the right to prevent users from sharing contact information across the platform.
  5. Customer Due Diligence and AML
    1. As an Art Market Participant, Artscapy is obliged to perform Customer Due Diligence (CDD) and follows strict Anti Money Laundering (AML) regulations.
    2. CDD applies to all Buyers who are about to execute a purchase transaction or a series of linked transactions on an artwork that amounts to 10,000 EUR or equal to other currencies.
      Such Buyers will be prompted to complete an identity verification check through a third-party verification service appointed by us.
      For more details on Buyers CDD, please see the Buyers Terms
    3. Artscapy also is obliged to perform CDD for its business partners. This may include and not be limited to business or personal identity verification in order to obtain reasonable grounds for entering a business relationship with informed risk assessment.
    4. We will verify your identity through documentary means and/or non-documentary means you provide to us upon entering into a business relationship with us. We reserve the right to use non-documentary means where necessary to verify your true identity. To verify the identity, we may ask you for a copy of the following information:
      1. Proof of your identity. We are required to verify your identity. As evidence of your identity, we may ask for the following documentation, as applicable (without limitation): for natural persons, a copy of a valid identity document, such as a passport, driving license, or Government-issued National Identity Card), or if you are a company or other legal entity, proof of registration from the company registry of the jurisdiction in which the company is incorporated;
      2. Proof of your address. We will need to verify where you reside. In support of that evaluation, and as an example, for natural persons we may request a copy of a utility bill (water, gas, electricity) or a copy of the 1st page of a bank statement showing your residence address, such documents being no older than three (3) months, and for non-natural persons, we may again request an extract of the applicable organisation register of the applicable jurisdiction or bank statement from your corporate bank account;
      3. Proof of beneficial owners. With respect to any User that is a company or other form of organization with a separate legal personality or similar, we may request documentation that verifies the beneficial owners of your company or organization; and
      4. Additional or other information. We reserve the right to request any further documents or additional information to allow us to carry out the necessary checks in satisfaction of our legal obligations including without limitation with respect to the prevention of money laundering and terrorist financing.
    5. We will verify the verification result provided to us within a reasonable time. Where we find suspicious information that indicates possible money laundering, terrorist financing activity, or other suspicious activity, we will, in conjunction with our Nominated Officer, report that activity in accordance with applicable law.
    6. Where we are not able to confirm with a reasonable degree of certainty your true identity and/or we are not satisfied that the account owner presents an acceptable level of risk to us, we will not enter into a business relationship based on our risk assessment approach.
  6. Payment and Commissiony
    1. Artscapy provides a marketplace for buyers and sellers to buy and sell artworks, completing transactions using their chosen payment method. The buyer pays for the artwork and any additional fees as required to Artscapy, which will subsequently facilitate the payout of the net amount due to the seller.
    2. Transactions are monitored for anti-money laundering purposes, and come with buyer and seller protection. The buyer has a 24 hour cancellation window and 14 days money back guarantee in events where the delivered goods are damaged or not matching the specification.
    3. When you use the Website to list artwork you agree to make a Commission payment for our services (as a Marketplace tool) when you make a sale. Commission payments consist of a fixed and agreed fee for each sale you make via the Website.
    4. You will provide a sale price for each piece of artwork, taking into consideration the cost of producing the work, your status, standard delivery/postage and packaging costs, payment provider costs, currency exchange costs and any other factors you deem appropriate. Prices may be set in GBP, EUR, or USD.
    5. In consideration for the sale of artwork to a buyer, as a member of Artscapy, you agree that we will deduct, based on your membership level at the time of sale, a percentage of the total sale price as commission for using the Artscapy Marketplace. This includes any VAT which may be payable.
        Free plan - 15%
          Light plan - 10%
            Plus plan - 10%
              Artscapy One - 10%
            • Commission payments are in GBP as shown on our commission invoice to you. This includes payment processing, admin, advertising and any VAT which may be due.
            • Our Commission payments will be deducted by us automatically and our invoices will be emailed to you as payment is due.
  7. Remedies for Non-Payment
    1. If the buyer for any reason cancels or otherwise fails to pay the Total Purchase Price with respect to any property by the Payment Deadline of 7 calendar days,, the sales order will expire and the property will return to the marketplace as available for sale.
    2. In the event that the Buyer does not pay within 7 days and does not notify you, you should inform us at so that we can take appropriate actions against the Buyer.
    3. Artscapy does offer resolution support and will ban any fraudulent or disingenuous users brought to our attention. Artscapy will also collaborate with relevant authorities to prevent and report fraudulent behaviour.
  8. Delivery
    1. Unless agreed otherwise in writing in respect of any individual sale to a buyer, you agree to organise standard delivery to the buyer no later than 7 days from the date of the paymentn. You must inform buyers immediately should there be any delay in delivery.
    2. Any contract regarding delivery is between you and the carrier you use for delivery. You are responsible for rectifying any delivery problems such as damage and non-receipt. We will not be liable nor compensate for any loss or damaged artwork.
    3. Unless otherwise agreed in writing, all artwork sent must be fully insured against damages and require a signature upon delivery.
    4. All artwork must be packaged to a professional standard, be fully labelled, clear and concise and contain your invoice/receipt and the certificate of authenticity.
    5. Failure to comply may result in instant removal of your artwork and termination of our agreement.
  9. Problems with Sales, Damages, Returns and Refunds
    1. Any artwork damaged during transit must be collected by you/your carrier at your own expense. Furthermore, it is your responsibility to make a claim with the carrier for or any dispute or damage.
    2. You must offer the buyer a repair, replacement or full refund or and you will not receive any payment of the percentage of the sale price due to you unless the artwork is replaced to the buyer’s satisfaction.
    3. Unless we agree otherwise, if the buyer returns artwork for any reason other than it is faulty or damaged, then it is returned at their own expense.
    4. Where a buyer has a problem with their order (including regarding payment and VAT any other taxes or duties payable), makes a complaint or requests a refund then you agree to work with them to resolve this, taking into account any legislation and within our terms and conditions and policies.
    5. Where you do not or cannot resolve an issue to the buyer’s satisfaction within 7 days of their first contact with you and they contact us for assistance/resolution then you understand and agree that any final decision rests entirely with us and is at our own discretion.
    6. You agree to tell us by email to within 3 days of receipt/decision:
      • (a) Of any complaint or refund request made by any buyer;
      • (b) Of your decision as to resolving any buyer’s complaint or refund request and whether the buyer has accepted your resolution; and
      • (c) When you agree to make a refund (in full or part) to a buyer and, where relevant, provide confirmation and evidence if/when you make a refund to a buyer. Only payment amounts made for artwork through our Website can be refunded.
    7. You understand and agree that refunds made to buyers are entirely your responsibility and that you are ultimately responsible for making any refund.
    8. If you agree to make a refund (full or part) to a buyer then you must notify us within 2 working days of advising the buyer that you intend to affect a refund, providing details of the amount to be refunded taking into account any reimbursed postage/shipping and any additional charges paid for by the buyer in returning goods to you. This will enable us to help you to comply with the relevant buyer’s statutory rights.
    9. Refunds are made to buyers using the same method of payment which they used when paying for their order.
    10. Artscapy does offer resolution support and will ban any fraudulent or disingenuous users brought to our attention. Artscapy will also collaborate with relevant authorities to prevent and report fraudulent behaviour.
  10. Limitations of Liability
    1. Nothing in these Terms of Use will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
    2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
    3. To the maximum extent permitted by law, Artscapy accepts no liability for any of the following:
      • (a) Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
      • (b) Loss or corruption of any data, database or software; or
      • (c) Any special, indirect or consequential loss or damage.
  11. Indemnity
    1. You specifically agree to completely indemnify us against all claims, liability, damages, losses, costs and expenses, including any legal fees, known and unknown, arising from or in any way connected with your breach of these Terms of Use or your use of the Website, including any upload provided or submitted, posted or transmitted through the Website.
  12. General Terms
    1. We reserve the right to modify, amend or change these Terms at any time (a “Change”). If we do this then the Changes will be posted on this page and we will indicate the effective date of the updates at the bottom of the Terms. In certain circumstances, we may send an email to you notifying you of any Change. You should regularly check this page to take notice of any Changes.
    2. If you do not accept any Change to the Terms, you should stop using Artscapy immediately. Your continued use of Artscapy following any Change constitutes your acceptance of the Change and you will be legally bound by the new updated Terms.
    3. If, for any reason, any of the Terms are declared to be illegal, invalid or otherwise unenforceable by a court of a competent jurisdiction, then to the extent that term is illegal, invalid or unenforceable, it shall be severed and deleted from the Terms and the remainder of the Terms shall survive, remain in full force and effect and continue to be binding and enforceable.
    4. These Terms, including our Privacy Policy, our Website Terms of Use, other applicable agreements, and any other Terms of Use incorporated into these Terms by reference, together with any other written agreements that you may enter into with us regarding our Services, constitutes the entire agreement and understanding between us and you in relation to your use of Artscapy and supersedes all previous agreements, representations and arrangements between us (either oral or written). Nothing in this clause shall limit or exclude any liability for fraudulent misrepresentation.
    5. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.
    6. Nothing in these Terms shall confer or purport to confer on any other third party, any benefit or the right to enforce any term of the Terms and the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
Last updated: July 2023