At Artscapy, we understand that trust is fundamental — especially when managing valuable assets and personal data. Protecting your account, your information, and your collection is a core priority.
We combine secure technology, regulatory compliance, and robust internal processes to create a safe environment for collectors and investors. This page explains exactly how we do that, and what you can expect from us as a platform.
Is my account information secure?
Yes. Artscapy is built with a security-first approach, designed to protect your data from unauthorised access, misuse, or breaches.
How your data is protected?
We implement multiple layers of security:
- Encrypted transmission: All data moving between your device and our platform is encrypted end-to-end, preventing interception.
- Secure storage: Your data is stored using industry-standard encryption and enterprise-grade infrastructure (Amazon Web Services).
- Access controls: Only authorised Artscapy personnel can access your data, and strictly on a need-to-know basis.
- Continuous monitoring: Our systems are monitored around the clock to detect and respond to suspicious activity.
- Multi-factor authentication: Enhanced authentication requirements protect your account from unauthorised access attempts.
Built with a financial-grade mindset
Artscapy operates at the intersection of art and finance. As a regulated Art Market Participant under UK Money Laundering Regulations, we apply standards equivalent to those used in financial services — not just best-practice guidelines, but legal obligations.
Identity Verification (IDV) & Anti-Money Laundering (AML)
When you create an account and carry out a significant transaction, you may be asked to verify your identity. This is a legal requirement — not optional — and protects both you and the wider platform community.
Why do we ask for this?
Identity verification is a legal requirement under the UK Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. Artscapy is classified as an Art Market Participant, meaning we are legally obligated to carry out these checks.
This protects the integrity of the art market and ensures that every transaction on our platform is conducted safely and transparently.
Data protection & your privacy rights
Artscapy is committed to handling your personal data responsibly and transparently. We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We only collect data that is necessary to deliver our services and meet our legal obligations.
We retain data only for as long as necessary.
Your data protection rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: request a copy of all personal data we hold about you
- Right to Rectification: ask us to correct inaccurate or incomplete data
- Right to Erasure: request deletion of your data where there is no legal requirement to retain it
- Right to Restrict Processing: ask us to pause processing your data in certain circumstances
- Right to Data Portability: receive your data in a structured, machine-readable format
- Right to Object: object to data processing carried out on the basis of our legitimate interests
- Right to Complain: lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at: info@artscapy.com
For full details, please visit our Privacy Policy.
Cookies & how we use them
When you use Artscapy, we use small text files called cookies to keep the platform working correctly, improve your experience, and — with your consent — deliver relevant content. When you first visit, you will be presented with a cookie consent banner. You are in full control of which categories you accept.
Your cookie choices are always respected.
You can update your cookie preferences at any time via your browser cookie settings.
Analytics data collected through cookies is always anonymous and aggregated — it is never linked to your personal identity.
For full details, please visit our Cookie Policy.
What Artscapy will never do
We want you to know exactly what to expect from us — including what we will never ask of you:
Artscapy will never:
- Ask for your password via email, phone, or unsecured channels
- Share your data with unauthorised third parties
- Store unnecessary personal information beyond what is required to deliver our services
Your role in keeping your account secure
Security is a shared responsibility. Whilst we handle the infrastructure, there are steps you can take to keep your account safe:
- Use a strong, unique password and do not reuse passwords from other platforms
- Never share your login credentials with anyone
- Be cautious of phishing emails or suspicious links claiming to be from Artscapy
- Regularly review your account activity for anything unexpected
- Contact us immediately at info@artscapy.com if you notice anything unusual
What happens if there is a security concern?
If you suspect unauthorised access or a potential issue with your account, please take the following steps immediately:
- Change your password immediately via your account settings
- Review your recent account activity for any unfamiliar transactions or changes
- Contact our team at info@artscapy.com
We will investigate promptly and take appropriate action to secure your account. If a data breach occurs that poses a risk to your rights and freedoms, we are legally required to notify you directly and report to the Information Commissioner’s Office (ICO) within 72 hours of becoming aware.
Platform safeguards
To maintain a secure and trusted environment for all users:
- Accounts must be registered and verified before full use
- Accounts are non-transferable and must not be shared
- Suspicious activity may result in temporary suspension or restriction
A transparent note on risk
While we implement strong security measures, no digital platform can guarantee absolute protection from all cyber threats.
That said, Artscapy is committed to:
- Continuously improving our security systems
- Following industry best practices
- Acting quickly and responsibly in the event of any risk
At a glance: How Artscapy protects you
- End-to-end encrypted systems and secure, enterprise-grade infrastructure (AWS)
- Compliance with UK GDPR, Data Protection Act 2018, and UK Money Laundering Regulations
- Identity verification and AML checks to protect the integrity of every transaction
- Strict access controls, continuous monitoring, and regular security audits
- Transparent cookie controls — you choose what you consent to
- A dedicated Data Protection Officer and clear escalation paths for any concerns
- Your rights under UK GDPR are fully respected and upheld at all times
Need support?
Our team is here to help with any questions about how your account is protected.
General enquiries: info@artscapy.com
Data Protection Officer: emilia@artscapy.com
Privacy Policy: artscapy.com/privacy
Cookie Policy: artscapy.com/cookie-policy
Terms & Conditions: artscapy.com/terms
